This post was inspired by the worst real estate agent I've come across in the trenches... okay, "the worst" can be subjective to a particular situation, but believe me when I say, he shouldn't be in a customer service related field!
If you want to earn a reputation as the worst real estate agent in the area, it's not hard to do. Just follow these 5 simple rules:
Do not return phone calls, EVER. This is very important because you need to establish a complete and total lack of respect for the other parties involved in your transaction.- Do not get required documents returned to the proper parties on time. Avoid, delay, and postpone all reasonable deadlines to ensure the most volatile atmosphere among all parties.
- Make the other agent do all the leg work. Have them really earn that commission check by getting them to pick up your slack in any conceivable area of the transaction. If they want to get paid, they will surely go the extra mile by picking up where you leave off.
- Defer blame and accountability to the other side of the transaction when your buyer/seller realize that things aren't going smoothly. Be sure to not sound defensive, but instead mimic their anger at any hiccups in the process. This will make you sound more convincing.
- Repeat.
I am a nice person, and I'm a damn good real estate agent. This week however, I lost my cool with the above mentioned agent. He did all of these things and then some. My clients really wanted this rental property and I have to tell you, it was a fight to get it for them even though they had impeccable credit and good income. It was because I cared about my clients and getting them into this house that I did everything I could to make it happen including spending 2 hours in the car delivering contracts and getting signatures, because of course he couldn't be bothered.
I ratted him out to his broker. I feel guilty, but only a little bit, (and only 'cause I'm a nice gal.) He was a jerk, and I told him that to his face. (okay, it was really his ear since I said it over the phone.) He didn't respond. Really. He said "okay". Then he moved on like nothing had happened. His arrogant tone made me realize my rant fell on deaf ears.
That's okay. I'm pretty sure he won't be in business next year, and I think that will be fine by everyone that has been involved in this transaction!

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